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How we protect your account and payments

When you open an account on mawartoto, your deposit and withdrawal flow—through DANA, OVO, GoPay or QRIS—runs on encrypted payment rails verified before each transaction clears.

Encrypted payment processingAccount verification before depositsData retention policies explained
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mawartoto How we protect your account and payments
GET HELP WITH POLICY

How to contact us about legal and account matters

Live support team Reach our support agents daily from 08:00 to 23:00 Jakarta time via the chat widget inside your account lobby. They handle account verification issues, payment method clarification and policy questions.
Email correspondence Send formal requests for data access, deletion or amendment to [email protected]. We respond within 48 hours with confirmation of your request and next steps for processing.
Account settings Update your registered identity details, payment methods and communication preferences directly in the Settings section of your account. Changes take effect immediately for future transactions.
SECURITY AND DATA HANDLING

How we keep your data and account secure

Data encryption

All identity and payment information stored in your mawartoto account uses AES-256 encryption. Login credentials are hashed; payment details are never stored in plain text on our servers.

Session and cookie policy

Your session token refreshes every 30 minutes of inactivity; cookies track your login and lobby preferences only. We do not use cookies to sell your data or profile your behaviour outside your account.

Account access verification

Deposits and withdrawals require two-factor confirmation: a one-time code sent to your registered phone number. If you lose access to that number, our support team verifies your identity against your registration before restoring account control.

Data retention timeline

Active account data is kept for the duration of your membership. Closed accounts are archived for three years to comply with tax and anti-fraud requirements, then deleted unless local law requires longer retention.

Third-party audit access

We do not sell your personal data. Payment processors (DANA, OVO, GoPay, QRIS operators) see only the transaction amount and your account identifier; they do not receive your full identity or game history.

Change requests and deletion

Contact [email protected] to request updates to your name, contact details or registered payment methods. You may also request full account deletion; we confirm the request and process it within 30 days unless a transaction is pending.

Common questions about legal and account protection

Your name, email and phone number are encrypted the moment you register. We use only this information for account verification and withdrawal confirmation; we do not sell or share it with marketing partners or data brokers. Where local law permits, we may share transaction records with tax authorities.

Email [email protected] with 'Data Access Request' in the subject line. We provide a complete export of your account history, balance, and profile details within 48 hours. You can download it as a CSV file from your account or receive it by email.

Yes. Open Account Settings, choose 'Close Account', and confirm. We archive your data for three years for regulatory compliance, then delete it permanently unless local law requires retention. Outstanding withdrawals must clear before closure.

When you request a payout, our system checks that the registered payment method (DANA, OVO, GoPay or QRIS) matches your account details. You receive a one-time code to your phone; only after you enter it does the withdrawal leave our system and go to your payment wallet.

We use session cookies to keep you logged in and remember your lobby preferences. We do not use tracking pixels or third-party cookies to profile your behaviour outside mawartoto. You can clear cookies anytime in your browser; you'll be asked to log in again on your next visit.

For urgent account questions, use live chat in the lobby (daily 08:00–23:00 Jakarta time). For formal legal inquiries or policy disputes, email [email protected] and mark it 'Legal Question'. We respond within 48 hours.

Access and eligibility depends on local law. We partner with DANA, OVO, GoPay and QRIS—all licensed payment operators in Indonesia—to process your deposits and withdrawals. Each transaction is verified against anti-fraud rules set by the payment network.

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